We understand and appreciate that you are concerned about privacy, particularly in relation to the use and disclosure of personal information. We are committed to providing a high level of privacy in relation to all personal information that is collected by us.
Collection of Information
Information is collected from you primarily to make it easier and more rewarding for you to use our website and services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not.
The second type of information that Zero Latency collects is personal information. Zero Latency will collect personal information that lets us know the specifics of who you are such as your name and email address when you provide it to us. With this information, Zero Latency can provide a variety of personalised and enhanced services that are not available to anonymous users. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make our website and our services and products more relevant to you.
Sometimes, we may specifically ask for personal information about you when you sign up to use a service or make a purchase. Certain information may be required, such as your name, age, height, email address, screen name, billing address, type of computer, credit card number, in order to provide that service or product to you.
How much of your personal information that you choose to disclose to Zero Latency is completely up to you. The only way we know something about you personally is if you provide it to us, for example when you enter one of the competitions on our website or if you purchase something from us. In some circumstances, if you do not provide your personal information to us, we may not be able to provide our products or services to you. For example, if you purchase tickets via our website, in order to complete the transaction we will need to obtain your contact details and billing information.
Use of anonymous information
Zero Latency automatically gathers anonymous information to monitor the use of our website like the numbers and frequency of visitors. For example, the following information may be logged for statistical purposes: your internet protocol address, the date and time of your visit to our site, the pages that you have accessed and the documents downloaded, and the type of browser you were using.
Tracking technologies such as cookies may be used on our website to recognise your browser each time you visit our site and to track the pages you visit. Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not personally identify you. If you do not wish to receive any cookies, you may set your browser to refuse them. However, your use of our website may be affected, for example, banner displays may not function properly.
We only use such data in the aggregate. This collective data helps us determine how much our visitors use parts of the site, so we can make improvements and offer relevant information and services to as many users as possible. We may publish or provide this aggregate data to other people.
Use of Personal Information
Zero Latency may use the personal information you have chosen to provide us for the following purposes:
- to administer and deliver services and products ordered by you;
- to contact you about your order (for example, in the event of a cancellation);
- to register a membership account with Zero Latency;
- to enable you to participate in games or competitions, to maintain rankings or scores, or to submit comments or make enquiries on our website;
- to investigate and deal with complaints and to submit claims to our insurers where necessary;
- to provide service update emails regarding the service and your Zero Latency booking;
- to optimise your browsing experience on our website;
- to analyse and improve our website and services we offer – for example you may be asked to complete one of our online user satisfaction surveys;
- to send you marketing emails or other materials, subject to receiving your consent (see below);
- for promotional and marketing campaigns (see section on “Photographs and images” below);
- to comply with any legal or regulatory obligations (whether applicable in Singapore or outside Singapore) on Zero Latency or any of our affiliated companies; and/or
- for any other purposes directly related to the foregoing.
Zero Latency will not use your personal information for any other purposes without your consent.
There may be occasions where it will be necessary for Zero Latency to disclose your personal information to third parties. Zero Latency may be required to disclose your personal information in connection with the below purposes to the following classes of third parties:
- other affiliated companies within the Bounce Singapore / Zero Latency group of companies, including any franchisor/franchisee or licensor/licensee;
- banks and payment providers, to authorise and complete online payment transactions;
- service providers, agents and contractors that support Zero Latency’s business, for example, IT service providers, marketing service providers and data analytics providers;
- the police, government, legal or regulatory authorities or emergency services;
- professional advisers; and/or
- insurance companies.
However, disclosure will only be made where it is necessary to fulfil the purposes outlined above, or where it is required in the event of an emergency or to meet legal or regulatory requirements.
Otherwise than stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside Zero Latency, unless you have authorised us to do so, or unless we are requested to do so by a law enforcement agency in relation to a suspected breach of any law or where required by law.
Some of the third parties listed above may be located outside Singapore, and your personal information may therefore be transferred outside Singapore. We may also transfer your personal information to a person within or outside Singapore, for the purposes set out in the paragraph “Use of Personal Information” above. In such circumstances, we will transfer your personal information in accordance with the Act and will take all reasonable precautions to ensure that your personal information, when processed in those countries, receives no less protection than it would under Singapore law.
Photographs and images
Photography and filming may take place at the Zero Latency venues and we intend to use the photographs and footage for security and legal purposes (eg. to provide evidence in the event of an accident or theft) and for our marketing and promotional purposes. This may include (without limitation) posting photographs and footage on social media sites and using the material for online, TV and press advertising and the like.
Your image may appear in some photographs and footage at the Zero Latency venue. We execute marketing campaigns on an international basis, so for the purpose of creating and executing our marketing campaigns, we may share your personal information with other affiliated companies within the Zero Latency group of companies, whether in Singapore or in other countries and with service providers that support Zero Latency with marketing, design, brand management, IT, website hosting and similar services. If your image is used in our marketing materials, it will be shared with a wide range of offline and online media channels and made publicly available.
We would like to use the personal information you provide to us, including your name, email address, phone number and postal address for direct marketing purposes. This may include keeping you posted about Zero Latency services, inviting you to events, sending you offers and promotions, inviting you to take part in games or competitions, and providing other marketing materials about services and related activities that may be of interest to you. We may only do so if you have given your consent, and we will therefore ask for your consent before using your personal information in this way.
If you do consent, you may at any time withdraw your consent by using the unsubscribe link provided in our emails or by contacting us via the contact details provided below. If you unsubscribe, we will not contact you with marketing materials, although we may still contact you for other reasons eg. in relation to your order or membership account.
No sale of Personal Information
Under no circumstances will Zero Latency sell or receive payment for licensing or disclosing your personal information.
Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.
Zero Latency operates secure data networks that are designed to protect your privacy and security. Please also see our Security Policy which can be found in the Conditions of Sale.
Please note that our website does not provide systems for secure transmission of personal information across the internet, except where otherwise specifically stated. You should be aware that there are inherent risks in transmitting personal information via the internet and that we accept no responsibility for personal information provided via unsecured websites.
We will not be held liable for loss or damage arising from unauthorised access to your personal information or a breach of this policy whether or not such access or breach was caused by our negligent or willful act or omission or that of our employees or agents.
If you do not want your personal information to be shared among affiliates or partners of Zero Latency, you may opt-out of such information sharing by sending us an email at firstname.lastname@example.org Please note that if you withdraw your consent for a limited purpose, such as for marketing or a specific category of marketing, we may still contact you or use your information for other purposes for which you have not withdrawn your consent and such personal information may still be shared, as permitted under the Act and other applicable law.
Access and Correction
The security of your information is important to us. The information we have collected about you cannot be seen or modified by anyone else. We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form.
You have the right to access and seek correction of your information at any time. If you would like to know what information we hold about you, please contact us. If you discover that there is an error or information is missing, please notify us and we will try to correct or update the information as soon as possible.
We will try to ensure that all information we collect, use or disclose about you is accurate, complete and up-to-date.
Complaints about privacy
If you have any complaints relating to online privacy issues on our websites, please notify Zero Latency. While Zero Latency accepts no liability for any material or links posted to the website, we will investigate all complaints.